We advise all our clients to read through Studio 3’s terms and conditions before making a booking. These are put in place to safeguard the clinic and to ensure the best possible standards and service is offered to the client. In booking an appointment you are agreeing to Studio 3 Collagen Spa’s terms and conditions stated below.

CANCELLATION POLICY

Please note that we ask for 24 hours notice for all cancelled appointments. A discretionary 25% charge will be levied for cancellation less than 24 hours notice, or no show on the day of the appointment.

ARRIVAL TIME

We ask that all clients arrive 10 minutes prior to your appointment.

PARKING

There is a single designated parking slot for all Studio 3 clients at the premises.

CONSENT/CONSULTATION FORMS

All of our treatments will require you to fill out a consent form prior to the treatment procedure. This data will be saved according to our GDPR guidelines and available for future reference and treated with the utmost confidence. By Signing our Consent forms you are agreeing with our Terms and Conditions.

NOISE LEVELS

We ask all our clients to keep noise to a minimum during your visit and that all mobiles are switched to ‘silent’.  This is for your own benefit and enjoyment of the treatment.

CHILDREN

For insurance purposes we adopt a strict ‘no children’ policy at the clinic. We cannot accept responsibility for a child’s welfare, so for the safety of us, the clinic, and the child we ask our clients not to bring young children to the premises.

TARIFF

All tariffs are available openly on the website and in current promotional materiel. 

REFUNDS

Refunds are available within the guidelines of the cancellation policy.

COMPLAINTS

All complaints will be dealt with swiftly and professionally. Studio 3 aims to treat all clients appropriately with fairness, dignity and compassion. We always take complaints about any aspect of our service extremely seriously, in order to ensure that every client has only the very best experience at all times. However if you have an issue with the way that you have been treated, your treatment outcome or any other matter relating to your visit or treatment at Studio 3 you are entitled to make a complaint. You can make a complaint either verbally, by telephone call or in writing by email or normal post. Once we have received your complaint you will receive a written response within 14 days..